Cookie Policy

ABOUT COOKIES AND HOW WE USE THEM

As part of the new European Union privacy protection laws we are required to inform you when we use tracking features called ‘cookies’ on our website.

HOW WE USE COOKIES

‘Cookies’ are tiny, harmless text files sent to your computer or mobile when you visit a website. Most websites use cookies, and in our case, we use them to tell us which parts of our websites people have visited, help us measure the effectiveness of our advertising and give us insights into user behaviour so we can improve our website, communications and packages.

We don’t use cookies to store sensitive information such as your name, address or credit card details.

Third parties (such as online reservations systems, Google and social media websites) that feature on this website may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features.

Our website uses third party companies to deliver online services. Their websites may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features.

Current third parties are:

  • Google analytics: google.co.uk
  • Google mapping http://maps.google.co.uk
  • Facebook: facebook.com
  • Google+: https://plus.google.com
  • Instagram: instagram.com

 

WHAT TO DO IF YOU DO NOT CONSENT TO US USING COOKIES

If you do not consent to us using cookies you can restrict or delete them from your browser. To help you change your browser’s cookie preferences we have collated some instructions for the most popular browsers.

Please note if cookies are disabled the online browsing experience ‘may’ be limited.

 

MANAGING COOKIE PREFERENCES – for PC and Mac

If you’re not sure of the type and version of web browser you use to access the Internet:

For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option

For Macs: with the browser window open, the browser name is visible to the right of the Apple menu

 

HOW TO CHECK COOKIES ARE ENABLED ON YOUR PC

Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0

  1. Click on ‘Tools’ at the top of your browser window and select ‘Internet options’, then click on the ‘Privacy’ tab
  2. Ensure that your Privacy level is set to Medium or lower, which will enable cookies in your browser
  3. Setting this above Medium will disable cookies

Google Chrome

  1. Click on ‘Tools’ (the spanner icon) at the top of your browser window and select options
  2. Click the ‘Show advanced settings’ at the end of the page, locate the ‘Privacy’ section, and select the ‘Content settings’ button
  3. Now select ‘Allow local data to be set’

Mozilla Firefox

  1. Click on ‘Tools’ at the top of your browser window and select Options (if cannot see the Tools menu, press the ALT key on your keyboard)
  2. Then select the Privacy icon
  3. Set Firefox will: to ‘Use custom settings for history’
  4. Uncheck Accept third party cookies

Safari

  1. Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option
  2. Click on ‘Privacy’, check the option that says Block cookies “From third parties and advertisers”

 

HOW TO CHECK COOKIES ARE ENABLED ON YOUR MAC

Safari on OS X

  1. Click on the ‘Safari’ menu at the top of your browser window and select the ‘Preferences’ option
  2. Click on ‘Privacy’, check the option that says Block cookies “From third parties and advertisers”

Firefox on OS X

  1. Click on the ‘Firefox’ menu at the top of your browser window and select the ‘Preferences’ option
  2. Then select the Privacy icon
  3. Set Firefox will: to ‘Use custom settings for history’
  4. Uncheck Accept third party cookies

Google Chrome on OS X

  1. Click on ‘Tools’ (the spanner icon) at the top of your browser window and select Options
  2. Click the ‘Show advanced settings’ at the end of the page, locate the ‘Privacy’ section, and select the ‘Content settings’ button
  3. Now select ‘Allow local data to be set’

Opera on OS X

  1. Click on the ‘Opera’ menu at the top of your browser window and select the ‘Preferences’ option
  2. Click on the ‘Advanced’ tab and then select ‘Cookies’ from the list of options
  3. Check “Accept cookies only from the site I visit”
  4. Click the OK button

 

WHAT COOKIES DO WE USE?

 Cookie Type What we use them for
_utma

 

 This cookie is what’s called a “persistent” cookie and keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred.
_utmb Records when a visitor enters a site and expires at the end of the session. 
_utmc Records when a visitor leaves a site. It expires after 30 minutes if there is no activity. 
_utmz Keeps track of where the visitor came from, search criteria, and geographic region they came from. It expires in 6 months.
ctst Used to make sure we can write the third-party cookies.
stc4101 This is the third-party cookie used to store all the other cookie data in concatenated form. The Cookie’s name has the site ID in it.
stcs4101 stcs[siteid] temporary (session) data used for de-duping the main cookie store (stc[siteid])
PREF / NID Stores preferences for the Google widgets.
zdl4a84dw46500 Tells us which parts of our website people have visited so we can provide messages we think you will find most relevant and interesting. This cookie contains no sensitive information such as your name, email, address or payment details.
Session Cookies Our website uses a number of session cookies which ensure you are remembered as you move between pages. Without a session cookie features, such booking engines and shops would not work.
Http Only cookies: ASP.NET_SessionId / xid /  RefererCookie /  store_language Used only when transmitting HTTP (or HTTPS) requests these cookies restrict access from other, non-HTTP APIs (such as JavaScript). This restriction mitigates but does not eliminate the threat of session cookie theft.

 

UPDATES

Please note that we may update our cookie policy if cookies change, or to ensure continuing regulatory compliance. Updates will be posted on this page.

 

FURTHER INFORMATION

If you’d like to learn more about cookies and the EU Directive here are some useful links:

Updated on 23rd April 2018